Returns & Exchanges

At RIDGID, we stand behind the quality of our professional-grade tools and home solutions. If you are not completely satisfied with your purchase, you may return your items within 90 days for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack the tools in their original packaging, ensuring all manuals, accessories, and components are included to qualify for a full refund.

3

Label and Ship

Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

4

Inspection and Refund

Once our warehouse team inspects the returned equipment, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing